Why didn't I receive a credit for free shipping?

Your order will automatically receive free ground shipping when your total exceeds $125.00. If you have chosen expedited shipping, free shipping will not be available. Free shipping is only available on orders shipping via ground within the contiguous United States.

How can I change or cancel my order?

Please contact us to change or cancel your order at any time prior to shipment. We make every effort to accommodate change/cancel requests. However, please note that we generally ship orders within one business day and cannot change or cancel an order that has already entered the shipping process.

I prefer not to use my credit card on the web. How can I place my order?

You are welcome to call us at (715) 287-5282 to place your order. We also accept payment by check, money order, or PayPal. You may also place your order by mail or fax. (Please see below.)

Can I place my order by mail?

Yes. Please print and and complete our offline order form. Then, mail the completed form to the following address:

Wisdom and Health
50667 North Main Street
Eleva, WI 54738

Can I place by order by fax?

Yes. Please print and and complete our offline order form. Then, fax the completed form to (425) 944-1329.

Can I place my order by phone?

Yes. Please call us during business hours at (715) 287-5282. If you reach us during peak hours or after hours, please feel free to leave a message including your name and phone number and we will return your call as quickly as possible.

I can't place items into my shopping cart.  Why?

Your browser is set to reject cookies or your internet connection is protected by a firewall that rejects cookies.

We do not provide gift cards or gift wrapping at this time. However, you can type an optional gift message at checkout. The message will appear on the packing slip (with prices omitted). Please remember to include your name in the message.

If your order is shipped outside of Wisconsin, no, we do not. We only charge sales tax on orders which are shipped to addresses within the state of Wisconsin. On all other orders it is your responsibility to report and pay sales tax to your state government.

What forms of payment do you accept?

  1. Credit Card

We accept most major credit cards, including VISA, MasterCard, American Express and Discover.

Credit card charges from us will appear as "WISDOM AND HEALTH"  If you do not recognize a charge from us, please contact us first before contacting your credit card company. Please note that if you dispute a charge from us with your credit card company, and that charge is later found to be valid, you will be assessed a fee of $25.00. This fee covers the "Chargeback Fee" assessed against us by VISA, MasterCard, Discover Card or American Express and/or our credit card processor and our administrative costs in proving that the charge was valid.

  2. Check & Money Order

We also accept personal checks, traveler's checks, money orders, cashiers and certified checks. Please make all funds payable to: 

Wisdom and Health
50667 N Main St
Eleva, WI 54738

  3. PayPal

We also welcome our PayPal customers. For PayPal orders, please select "PayPal" as your payment method and proceed to checkout. You will then be directed to a PayPal login screen where you can select a funding source. You will then be automatically returned to review and complete your order.

Do you offer quantity discounts?

Yes, quantity discounts are available on some of our items. You will find quantity pricing listed directly following the price of a single unit.

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Shipping Information

What shipping methods are available to my delivery address?

  1. Free Shipping Offers:

We offer free ground shipping on all orders over $125 being shipped to addresses within the contiguous United States.

  2. Regular Shipping Options:

Note:  The shipping timelines below are our best estimate and are not guaranteed. Weather delays and other unforeseen, uncontrollable circumstances beyond our control may impact delivery time. Weekends and major holidays are not business days.

When will my order ship?

Normally, we ship in-stock and paid orders placed before 12:00 p.m. (Noon) Central Time the same business day they are placed. Orders placed after 12:00 p.m. (Noon) Central Time will ship the next business day. If any item(s) in your order are backordered, we will notify you by e-mail and give you the opportunity to wait for, change or cancel your order prior to charging your credit card. Whenever possible, we will also give you an estimated shipping date for your order. Since we receive shipments for most of our products on a regular and continuing basis, the vast majority of backordered products are back in stock within 4-7 business days (usually sooner).

How can I tell if my order has shipped?

After your order ships, we will send you a shipment confirmation e-mail to let you know that your order has shipped. If you selected 3-Day Select, 2 Day Air or Next Day Air Delivery, the tracking information will be available the day after your order has shipped.

How can I track my order?

If you selected 3-Day Select, 2 Day Air or Next Day Air delivery methods, you should receive a shipment confirmation e-mail with package tracking information after your order has shipped. If you selected Standard Shipping, you should receive a shipment confirmation e-mail, but real time shipment tracking information may not be available under this option.

When should I select Expedited Delivery instead of Standard Delivery?

We recommend the Expedited Delivery options (3-Day Select, 2 Day Air or Next Day Air) for orders when you absolutely need an order by a specific date. While ground shipping is quick in many cases, it is not guaranteed to arrive by a particular date or time.

What shipping carrier will you use if I select Standard Delivery?

Under the Standard Shipping option, we will select the most efficient method of shipment. We may use USPS Priority Mail or UPS Ground, at our option, depending upon your delivery location and the weight of your package.  

How can I track an order that was shipped via Standard Delivery?

After we ship your order, we will send you a shipment confirmation e-mail to let you know that your order has shipped. If available, we will e-mail you a tracking number. However, please note that a tracking number may not be available under the Standard Shipping option. For example, if we ship your order via USPS Priority Mail, a tracking number will not be available.

If you are concerned about the status of an order that was shipped via USPS Priority Mail, please contact us and we may be able to provide you with a Delivery Confirmation Number which often contains shipment status information.  

I live near your location. Can I pick up my order in person?

Sorry, we do not offer in-person order pick up at this time.

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International Orders

Do you accept international orders?

Yes, we are able to accept orders through our online system from Canada. We are also able to accept orders to most countries over email. If we cannot accept your order, it will be canceled and your credit card will not be charged. We reserve the right to refuse any international order for any reason. 

What are my shipping options and costs?

If you are ordering from Canada, after you submit your order, we will calculate your shipping and processing charge (based on the exact shipping weight and shipping destination) and we will send you a follow-up e-mail for your approval if your shipping costs will be more than US$12.50. We will not charge your credit card until you approve the terms of sale and costs. For any other countries, we will provide you a shipping quote when you email us with your shipping address and the exact items and quantities that you wish to order.

For complete details, including shipping time and rate estimates, please Email Us.

How do you handle customs duties and import restrictions?

You are solely responsible for any customs duties, foreign taxes or other fees that your country may impose to take delivery of your order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Also, because we are a retailer, we are prohibited by law from declaring your order as a "gift," even if the order is intended to be received by a gift recipient.

For detailed information concerning your country's customs policies (including duties and import taxes), you may wish to visit the official website of the World Customs Organization, which contains links to customs websites for most countries:

Every country has unique import restrictions. It is your responsibility to ensure that the product you order is legal for import into your country.

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Returns & Exchanges

We want you to be happy with your purchase. With our 100% Satisfaction Guarantee, you are welcome to return to us any item you purchase from us if you are not pleased with it. We simply ask that you contact us first via email or by calling us at (715) 287-5282 and inform us as to which item(s) you wish to return, your name and address. We will provide you a Return Authorization Number (RA#) so that your return will be credited to you properly. The credit card to which you charged your order will be credited for the amount of your original purchase price. Shipping charges are non-refundable. If your original order qualified for free shipping, you will be credited the purchase price of your returned item minus actual shipping charges. If there was an error made on your order on our behalf, we will refund your shipping cost and return postage.

How do I return or exchange an item?

To return or exchange an item, please email us or call us at (715) 287-5282. We will provide you an RA# (Return Authorization Number) which will make certain that your return or exchange is credited to you properly. If you would like to exchange an item, please inform us which item you are returning and which item you wish to exchange it for. Buyers are responsible for return shipping costs as well as shipping costs for the new item ordered.

Please carefully pack and send your return.  Although we do not require that you obtain a return authorization number prior to sending a return to us, we highly recommend that you do so, as it will expedite return processing and prevent errors. When sending your return, please use the original (or comparable) shipping box and ship pre-paid via an insured carrier such as USPS, UPS or FedEx.  Please do not use an envelope and use care in packing to prevent damage in transit.  We are not responsible for damage to returned items while they are in transit. 

Please send your return to:

Wisdom and Health
RA # [provided when you contact us]
50667 N Main St
Eleva, WI 54738

If you have any questions concerning returns, refunds and exchanges, please contact us.

How long will it take for you to process and return or exchange?

We process most refunds within two business days of receiving a return. Please allow one billing cycle for your credit card company to process and post a refund to your account.

Can I return an opened item?

We want you to be 100% Satisfied with your order. If you discover that an item you have purchased from us is not what you needed, you are able to return it to us using the information provided above. 

An item I received is defective. What should I do?

Each of our products is covered by the applicable manufacturer's warranty. Please contact us and we will assist you in submitting a warranty claim to the manufacturer.

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Security & Privacy

Is your online ordering process secure?

Yes. All orders placed through WisdomandHealth.com are processed using the Yahoo! Store secure server platform, which utilizes state of the art, industry-standard 128-bit SSL encryption. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional 'low-tech' transactions."

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to Yahoo! For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when Yahoo! forwards it to WisdomandHealth.com. 

What happens to my credit card information after my order is processed?

Credit card numbers are permanently deleted from our Yahoo! Store database 30 days after the date you place your order. (We retain credit card numbers for 30 days in order to process any refunds, credits or exchanges.)

What is your privacy policy?

We respect your privacy rights. We never disclose your personal information (including your e-mail address) to third parties without your permission. 

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