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FAQs

WisdomandHealth FAQs

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Certain items, such as pillows or cushions that have been used, or gels, lotions, and creams, are not returnable as per Federal and State laws. 

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Or, call us and we can help you. 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Generally, items will ship 1-3 days after the order is received, depending on availability, day of the week, weather conditions, etc. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Still not sure? Call us at 800 488 1887, or email us at sales@wisdomandhealth.com.

We will do our best to answer your questions, or steer you in the right direction.


International Shipping Now Available!


We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address.

Once you have a US address, you will be able to make purchases with us as well as other US based online retailers.

Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:


Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.


If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.


Click on the Bongo logo in the corner to get started!


Privacy Policy

WisdomAndHealth takes your privacy very seriously, and we want you to know how we collect, use, and share and protect your information.

This Privacy Policy tells you: 

What information we collect

How we use that information

How we may share that information

How we protect your information

Your choices regarding your personal information

This Policy applies to www.wisdomandhealth.com. We may post additional information if more details are needed to explain our privacy practices.

INFORMATION WE COLLECT

We receive and may store any information you enter on our websites. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services.

The information we may collect from you includes things like:

Your name

Your mailing address

Your e-mail address

Your phone number

Your credit card number and other payment information - Please note that while we need to collect credit card information as part of a transaction, we do not have the means to save or store this information without your expressed permission.

So you may be asked for your credit card information again and again, simply becuase we do not store this information on our servers. 

It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

Like, many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer.

The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

One type of cookie may allow us to identify you and to link your activities on our websites to your interactions with us. In combination with other information we collect, this cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising.

To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas might be read, collected, and used by others who access them.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for things like:

Fulfilling orders and requests for products, services or information

Processing returns, exchanges and layaway requests

Tracking and confirming online orders

Marketing and advertising products and services

Conducting research and analysis

Establishing and managing your account with us

Communicating things like special events, sweepstakes, promotions and surveys

Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us on online

Facilitating interactions with Wisdom & Health and others, such as enabling you to email a link to a friend

Operating, evaluating and improving our business

Data Retention, We will retain your information for as long as your account is active or as needed to provide your services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE THE INFORMATION WE COLLECT

WisdomAndHealth does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

Fulfilling orders

Delivering packages

Servicing products

Sending WisdomAndHealth marketing communications

Processing credit card payments

Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of ORWO North America, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

We may share personal information in connection with financial products or services related to our business such as private label credit cards. We also may share personal information in connection with co-branded product or service offerings. For example, we may share your personal information with our banking partners that issue the card.

HOW WE PROTECT THE INFORMATION WE COLLECT

Whether you are shopping online or on the phone, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Wisdom & Health cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. Wisdom & Health Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us.

YOUR CHOICES REGARDING THE INFORMATION WE COLLECT

You may choose to:

Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications

Update and correct your personal information

Cancel your account or request that we no longer use your information to provide you services

Request removal of your personal information

INTEREST-BASED ADVERTISING

We might use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies.  In either case, the purpose is to provide ads about products and services that may be of interest to you.

PROTECTING CHILDREN'S PRIVACY

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

LINKS TO OTHER WEBSITES

Our websites might link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

PRIVACY POLICY UPDATES

We may need to update our Privacy Policy as Wisdom & Health and our customers grow and evolve. If we make significant changes to the Privacy Policy, we'll post a prominent message on our website(s).