You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Certain items, such as pillows or cushions that have been used, or gels, lotions, and creams, are not returnable as per Federal and State laws.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Or, call us and we can help you.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Generally, items will ship 1-3 days after the order is received, depending on availability, day of the week, weather conditions, etc.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Still not sure? Call us at 800 488 1887, or email us at firstname.lastname@example.org.
We will do our best to answer your questions, or steer you in the right direction.
Wisdom & Health takes your privacy very seriously, and we want you to know how we collect, use, and share and protect your information.
What information we collect
How we use that information
How we may share that information
How we protect your information
Your choices regarding your personal information
This Policy applies to www.wisdomandhealth.com. We may post additional information if more details are needed to explain our privacy practices.
INFORMATION WE COLLECT
We receive and may store any information you enter on our websites. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services.
The information we may collect from you includes things like:
Your mailing address
Your e-mail address
Your phone number
Your credit card number and other payment information - Please note that while we need to collect credit card information as part of a transaction, we do not have the means to save or store this information without your expressed permission.
So you may be asked for your credit card information again and again, simply becuase we do not store this information on our servers.
Your driver's license number
Credit application information, such as your Social Security Number
Demographic and lifestyle information, such as age, personal interests and product preferences
It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.
One type of cookie may allow us to identify you and to link your activities on our websites to your interactions with us. In combination with other information we collect, this cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising.
To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies or web beacons. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas might be read, collected, and used by others who access them.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for things like:
Fulfilling orders and requests for products, services or information
Processing returns, exchanges and layaway requests
Tracking and confirming online orders
Marketing and advertising products and services
Conducting research and analysis
Establishing and managing your account with us
Communicating things like special events, sweepstakes, promotions and surveys
Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us on online
Facilitating interactions with Wisdom & Health and others, such as enabling you to email a link to a friend
Operating, evaluating and improving our business
Data Retention, We will retain your information for as long as your account is active or as needed to provide your services, comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW WE SHARE THE INFORMATION WE COLLECT
Wisdom & Health does not sell, rent or trade your personal information to third parties.
We may share your information with third parties to perform services on our behalf such as:
Sending Wisdom & Health marketing communications
Processing credit card payments
Providing chat functions
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We also may share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of ORWO North America, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
We may share personal information in connection with financial products or services related to our business such as private label credit cards. We also may share personal information in connection with co-branded product or service offerings. For example, we may share your personal information with our banking partners that issue the card.
HOW WE PROTECT THE INFORMATION WE COLLECT
Whether you are shopping online or on the phone, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Wisdom & Health cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. Wisdom & Health Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number. Information you provide to us.
YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may choose to:
Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
Update and correct your personal information
Cancel your account or request that we no longer use your information to provide you services
Request removal of your personal information
We might use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.
PROTECTING CHILDREN'S PRIVACY
We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.
LINKS TO OTHER WEBSITES