Info

If your order is shipped outside of Wisconsin, no, we do not. We only charge sales tax on orders which are shipped to addresses within the state of Wisconsin. On all other orders it is your responsibility to report and pay sales tax to your state government.

Yes, quantity discounts are available on some of our items. You will find quantity pricing listed directly following the price of a single unit.

Method

Rate

Estimated Delivery Time

Standard Ground

$8.50

3-7 business days

HI, AK, APO/FPO & U.S. Territories

$12.50*

Approximately 1-2 weeks

Canada

Varies**

Approximately 1-2 weeks

3 Day Select

Varies*

3 business days

2 Day Air

Varies*

2 business days

Next Day Air

Varies*

1 business day

Note: Standard Shipping may not include package tracking. *Expedited shipping service (3 Day Select, 2 Day Air, Next Day Air) will be charged actual shipping cost based on order size, weight and destination location, which will be calculated at the time of your order. Orders must be received by 12:00 p.m. (Noon) Central Time to be considered for shipping the same day. All orders received after 12:00 p.m. (Noon) Central Time will be shipped the next business day. **Shipping charges on orders shipped to Canada will be calculated after your order is placed. If your shipping charge exceeds US$12.50, we will e-mail you a shipping quote for your approval prior to shipping your order. (Your credit card will not be charged until you confirm the order.) Please contact us for a shipping quote prior to placing your order.

Normally, we ship in-stock and paid orders placed before 12:00 p.m. (Noon) Central Time the same business day they are placed. Orders placed after 12:00 p.m. (Noon) Central Time will ship the next business day. If any item(s) in your order are backordered, we will notify you by e-mail and give you the opportunity to wait for, change or cancel your order prior to charging your credit card. Whenever possible, we will also give you an estimated shipping date for your order. Since we receive shipments for most of our products on a regular and continuing basis, the vast majority of backordered products are back in stock within 4-7 business days (usually sooner).

After your order ships, we will send you a shipment confirmation e-mail to let you know that your order has shipped. If you selected 3-Day Select, 2 Day Air or Next Day Air Delivery, the tracking information will be available the day after your order has shipped.

If you selected 3-Day Select, 2 Day Air or Next Day Air delivery methods, you should receive a shipment confirmation e-mail with package tracking information after your order has shipped. If you selected Standard Shipping, you should receive a shipment confirmation e-mail, but real time shipment tracking information may not be available under this option.

We recommend the Expedited Delivery options (3-Day Select, 2 Day Air or Next Day Air) for orders when you absolutely need an order by a specific date. While ground shipping is quick in many cases, it is not guaranteed to arrive by a particular date or time.

Under the Standard Shipping option, we will select the most efficient method of shipment. We may use USPS Priority Mail or UPS Ground, at our option, depending upon your delivery location and the weight of your package.

How can I track an order that was shipped via Standard Delivery?

After we ship your order, we will send you a shipment confirmation e-mail to let you know that your order has shipped. If available, we will e-mail you a tracking number. However, please note that a tracking number may not be available under the Standard Shipping option. For example, if we ship your order via USPS Priority Mail, a tracking number will not be available.

If you are concerned about the status of an order that was shipped via USPS Priority Mail, please contact us and we may be able to provide you with a Delivery Confirmation Number which often contains shipment status information.

I live near your location. Can I pick up my order in person?

Sorry, we do not offer in-person order pick up at this time.

Yes, we are able to accept orders through our online system from Canada. We are also able to accept orders to most countries over email. If we cannot accept your order, it will be canceled and your credit card will not be charged. We reserve the right to refuse any international order for any reason.

If you are ordering from Canada, after you submit your order, we will calculate your shipping and processing charge (based on the exact shipping weight and shipping destination) and we will send you a follow-up e-mail for your approval if your shipping costs will be more than US$12.50. We will not charge your credit card until you approve the terms of sale and costs. For any other countries, we will provide you a shipping quote when you email us with your shipping address and the exact items and quantities that you wish to order.

For complete details, including shipping time and rate estimates, please Email Us.

How do you handle customs duties and import restrictions?

You are solely responsible for any customs duties, foreign taxes or other fees that your country may impose to take delivery of your order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Also, because we are a retailer, we are prohibited by law from declaring your order as a "gift," even if the order is intended to be received by a gift recipient.

For detailed information concerning your country's customs policies (including duties and import taxes), you may wish to visit the official website of the World Customs Organization, which contains links to customs websites for most countries:

Every country has unique import restrictions. It is your responsibility to ensure that the product you order is legal for import into your country.

We want you to be happy with your purchase. With our 100% Satisfaction Guarantee, you are welcome to return to us any item you purchase from us if you are not pleased with it. We simply ask that you contact us first via email or by calling us at (715) 287-5282 and inform us as to which item(s) you wish to return, your name and address. We will provide you a Return Authorization Number (RA#) so that your return will be credited to you properly. The credit card to which you charged your order will be credited for the amount of your original purchase price. Shipping charges are non-refundable. If your original order qualified for free shipping, you will be credited the purchase price of your returned item minus actual shipping charges. If there was an error made on your order on our behalf, we will refund your shipping cost and return postage.

To return or exchange an item, please email us or call us at (715) 287-5282. We will provide you an RA# (Return Authorization Number) which will make certain that your return or exchange is credited to you properly. If you would like to exchange an item, please inform us which item you are returning and which item you wish to exchange it for. Buyers are responsible for return shipping costs as well as shipping costs for the new item ordered.

If you have any questions concerning returns, refunds and exchanges, please contact us.

How long will it take for you to process and return or exchange?

We process most refunds within two business days of receiving a return. Please allow one billing cycle for your credit card company to process and post a refund to your account.

We want you to be 100% Satisfied with your order. If you discover that an item you have purchased from us is not what you needed, you are able to return it to us using the information provided above.

Each of our products is covered by the applicable manufacturer's warranty. Please contact us and we will assist you in submitting a warranty claim to the manufacturer.

Yes. All orders placed through WisdomandHealth.com are processed using the Yahoo! Store secure server platform, which utilizes state of the art, industry-standard 128-bit SSL encryption. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional 'low-tech' transactions."

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to Yahoo! For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when Yahoo! forwards it to WisdomandHealth.com.

Credit card numbers are permanently deleted from our Yahoo! Store database 30 days after the date you place your order. (We retain credit card numbers for 30 days in order to process any refunds, credits or exchanges.)

We respect your privacy rights. We never disclose your personal information (including your e-mail address) to third parties without your permission.